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The Body Shop UK: Products & Services

The Body Shop UK is part of The Body Shop International plc and is based in the United Kingdom. It offers beauty and skincare products on its website as well as in twenty store locations in UK.

  • Facial Skin Care - cleansers, toners, eye care, lip care, men's face care
  • Bath and Body -body cleansers, hand and feet, body moisturizers, aromatherapy and massage
  • Make-Up - face, cheeks, bronzing, brushes and tools
  • Gifts -  gift bags and boxes, £6 and under, £15 and under, £25 and under
  • Fragrance - for him, for her, body mists, diffusers
  • Men's - men's shaving, men's body care, men's fragrance, men's travel

Other Services include:

The Body Shop UK: Company Background

The Body Shop International plc was established in 1976 by British environmentalist Dame Anita Roddick, but sold her company to L'Oreal in 2006. It currently has more than 2,500 stores worldwide. As one of The Body Shop International plc, The Body Shop UK, caters to the beauty and skincare needs of customers in the United Kingdom. The Body Shop plc stands with its 5 core values:

  • Defend Human Rights
  • Protect Our Planet
  • Support Community Fair Trade
  • Activate Self-Esteem
  • Against Animal Testing

Contact Information:

  • Phone Number: 0800 0929090
  • Available Hours: 9am up to 6pm, Monday to Friday
  • Contact Us page
  • Address:

The Body Shop International plc.
Care Centre
Building 7
Watersmead, Littlehampton,
West Sussex, BN17 6LS

The Body Shop UK: Customer Feedback & Reviews

Customer reviews on most beauty and skincare products sold on The Body Shop are generally positive and favorable. In, many comments indicate that users are happy and very satisfied with the products they've ordered, and some have been using these items for years. Of the few negative comments, some customers have developed skin reactions or allergy to particular products.

  • From Xxun, "This is the best product for my skin I've used in 22 years, it leaves my skin feeling hydrated, and silky soft,.. "
  • From Beware, "I started with this kit and my sister-in-law tried it out as well. She stopped using it after a week because she began to get those painful, cystic zits. I got them as well."
The Body Shop UK: Business Credibility & Trustworthiness

The company is not accredited by the Better Business Bureau and has not been given a review nor rating by the BBB. Many of its products have been recognized by consumers and some leading print publications. For instance, its product, The Mango Body Butter, was awarded the Cosmopolitan Reader's Kiss 2012 for the Ultimate Body Lotion Category. Glamour also chose its Honey Bronze Lip Nectar as one of the Three Cool New Lip Products for Summer. It has also been featured in The Guardian.

The Body Shop UK: Website Popularity & Google Ranking

The Body Shop UK has a PageRank of 5 over 10. According to, its global rank is 45,475 and its rank in Great Britain is 1,843. It is also popular in Saudi Arabia, India, China and France. It is frequently visited by college graduate women who are 18 to 24 years old and are viewing its site from their workplace. There are approximately 1,186 unique visitors to its website in a given month as determined on

The Body Shop UK: Social Media Presence

Customers can connect with The Body Shop UK through social networking sites. The Body Shop UK is active on these sites and sends out messages and product updates to its fans and followers several times a day. Its Facebook profile has 100,582 fans. On its Twitter account, @TheBodyShopUK, there are 18,807 followers. Its YouTube channel contains 69 videos, some of them makeover videos, and has 1,432 subscribers. It also has a blog with dozens of posts about its products and current store promotions.

The Body Shop UK: Website Security & Safety

As indicated on Google Safe Browsing, The Body Shop UK, is not presently on the list of suspicious websites, and that, as of August 7, 2012, its 26 pages do not contain any malicious content. The secure connection (https;//) can also be found on the address bar during the checkout process. The company also assures its customers that payment by phone or online is secure.

The Body Shop UK: Pricing & Packages

The prices of beauty and skincare products being displayed at The Body Shop UK can highly compete with many online stores selling similar products. With a membership to Love Your Body, customers can avail of 10% discount and free items on their purchases for one year. Here are its best-selling products and their prices:

  • Hemp Hand Protector - £10.00
  • Tea Tree Oil - £6.50
  • Elderflower Cooling Eye Gel - £6.50
  • Seaweed Cleansing Facial Wash - £7.00
  • Moringa Body Butter - $12.50
The Body Shop UK: Shipping Rates & Policies

The Body Shop UK only delivers items to residents of the United Kingdom. It does not ship internationally, but International customers can find the nearest The Body Shop store near them by selecting their country on its homepage. There is a Free Standard Delivery for orders over £25. For orders less than £25, the Standard Delivery charge is £2.99, and for Express Delivery, it is £4.99.

The Body Shop UK: Payment Methods Accepted

Shopping for beauty products at The Body Shop UK online store is made convenient by the use of credit cards. Major credit cards accepted for payment are Visa, Maestro, Delta, Solo, MasterCard and American Express. Customers can also shop and pay for their purchases using cash or accepted credit cards in the nearest stores near them. Store addresses can be located on its store locator.

The Body Shop UK: Returns, Refunds & Exchange Policy

The Body Shop UK accepts return of products for refund. Customers may return their purchase by mail or on some of its stores. First, they need to contact its Customer Care Center about their concern. Those returning products to its store must bring the Delivery documentation and the email confirmation. Or they can also be mailed to the following address provided it meets all the requirements needed.

The Body Shop International Plc
UK Online Care Centre
Building 7
West Sussex
BN17 6LS

The Body Shop UK: Product images & screenshots
The Body Shop UK Coupons
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Comments (2)

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Get 35% Off Plus Free Standard Delivery @ The Body Shop UK
Get 40% Discount Off Non-Sale Products @ The Body Shop UK
Get 35% Off Your Order + Free Delivery @ The Body Shop UK
Get £20 Off Orders £40 or More @ The Body Shop UK
Get 25% Off Sitewide @ The Body Shop UK